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Refund policy

Last updated November 6, 2026.

Every order is paid in full at checkout before research begins. This page sets out when we refund that payment, how to ask and how the money comes back to you. It is linked from the checkout agreement, and you accept it when you place an order.

When we issue a full refund

We issue a full refund of the order price in two situations.

Records cannot be located. If we cannot locate records for the property or subject you submitted, we refund the order in full. This covers an address, parcel or name for which the county records, after our search, do not return a traceable property record. We tell you in writing what was searched and where before the refund is issued.

A material inaccuracy in the lien information. We stand behind the lien information in every report. If you show, with evidence, that the report contained a material inaccuracy in the liens, mortgages, judgments or other encumbrances it described, we refund the order in full. Evidence means a recorded document, a court record or a written statement from the county office concerned that contradicts what the report stated.

What counts as a material inaccuracy

A material inaccuracy is an error that changes the picture of the title: a recorded lien that was in the county index at the time of research and was missed, a lien reported as open that had a recorded release before the report date, or a lien attributed to the wrong property or person.

A record filed after our research date, a lien that was not yet indexed by the county when we searched, or an item we flagged as unverified or pending is not an inaccuracy. The report states its research date and the indexes searched so this can be checked.

What is already part of your package

Two things are included in every package and are not refunds or substitutes for one. Questions about your report are answered free after delivery, in writing. One complimentary update to the report is available within 12 months of delivery on request. If something in a report is unclear or you need it brought current, ask; that is what these are for.

How to request a refund

Email office@ustitleresearch.com with your order number in the subject line. Say which of the two grounds above applies and, for an inaccuracy, attach the evidence. We acknowledge the request in writing, review it against this policy and the report, and reply with a decision by email. Every request and every decision is handled in writing and kept with the order record.

How refunds are paid

Refunds are issued through Stripe to the original payment method used at checkout. We do not pay refunds by any other route. Once Stripe has issued the refund, the time it takes to appear depends on your card issuer or bank.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when the current version took effect. The version you accepted at checkout governs your order.

Questions

Email office@ustitleresearch.com with your order number. All communication is handled in writing by email.