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FAQ
Questions and answers
Short answers to the questions clients ask before and after they order. If yours is not here, write to us.
Ordering
Which package should I choose?
Choose by your situation: an estate, a closing or lawsuit, a development site, an auction, a private purchase, or a sale you are preparing. Each package adds the research that situation needs on top of the same in-depth standard. If none fits, tell us what is going on in writing and we will say which applies, or whether none does.
What information do you need to start?
An address, a parcel number, or an owner or decedent name, with the county and state. Every order also asks when you need the report and what it is for, plus a few short questions specific to the package. Existing deeds, prior reports or case numbers can be uploaded but are not required.
Can I order more than one property?
Yes. Add as many properties as the order needs. Probate and builder packages price additional properties and parcels as published, and the auction package is sold for one, three or five properties. Over five parcels for a development, we quote in writing.
Can I pay for faster delivery?
No. Turnaround is 1 to 3+ days depending on the county and the complexity of the records. Your deadline is a required field, and if it cannot be met we tell you in writing before work begins rather than charge for speed.
Payment
How do I pay?
Through Stripe Checkout at the end of the order. Major cards, including international cards, Apple Pay and Google Pay are accepted. Card details are handled by Stripe and never stored on this website. Every order is paid in full before work begins.
Do you invoice law firms or lenders?
No. All orders, including law firm and bank orders, are paid at checkout. This keeps every order on the same footing and lets research begin as soon as payment clears.
What is the refund policy?
A full refund is issued when records cannot be located for the property or subject submitted, and when a material inaccuracy in the lien information is shown with evidence. Requests are handled in writing with the order number, and refunds go back through Stripe. The full terms are on the refund policy page.
The report
What does every report include?
The chain of title as far back as the county's records go, document images for every key instrument, findings verified with the assessor, tax office, recorder and courts, recorded easements, building permits and a state-specific analysis, and a plain-language summary page. Questions after delivery are answered free, and one complimentary update is available within 12 months on request.
How is the report delivered?
As a PDF by email, only to the ordering address. The subject line shows the order number, never the subject's name or the property address. Reports are never posted at public links.
Is the report title insurance or a legal opinion?
No. U.S. Title Research is a title research, abstracting and consulting company. We do not close transactions or issue title insurance policies, and a report is not legal or tax advice. We recommend a title insurance policy from a title insurance company before closing, and a licensed attorney for legal questions.
Can you find records the county has not put online?
Yes. When a key document exists only on microfilm or in a paper index, we retrieve the image rather than note that it was unavailable. That is part of the in-depth standard, not an add-on.
Confidentiality and contact
Will the owner or anyone else be contacted?
No. Every order is confidential and anonymous. The person or entity being researched is never contacted or notified, and your identity and order details are never disclosed, shared, sold or added to a marketing list.
Why is all communication in writing?
So every order has one complete written history that both of us can rely on. Questions, changes and answers all reference the order number and live in the same email thread. We do not provide information or advice by telephone.
How do I reach you?
Email office@ustitleresearch.com or use the contact form. Replies come from the same address. If you have an order, include the order number.
Not sure which package? Tell us what is going on.
Describe your situation in a few sentences. We reply in writing with the package that fits, or tell you if none does.